For additional help, visit pieces.app/support or contact our team directly.
For additional help, visit pieces.app/support or contact our team directly.
OpenAI has reported that all systems are operational. AI features powered by OpenAI — including Pieces Conversational Search and single-click summaries — should now be functioning normally.
If you continue to experience issues, please contact support.
Resolved
OpenAI has reported that all systems are operational. AI features powered by OpenAI — including Pieces Conversational Search and single-click summaries — should now be functioning normally.
If you continue to experience issues, please contact support.
Investigating
OpenAI is experiencing degraded performance. This may affect AI-powered features in Pieces.
What you may experience:
Pieces Conversational Search responses may fail or time out when using affected models
Single-click summaries and snippet enrichment may be unavailable
Affected models: GPT-5.4, GPT-5 Thinking, o3, and 12 other models
What still works:
On-device (local) models are fully operational
All locally saved snippets, conversations, and data are unaffected
Workaround: You can switch to Anthropic (Claude 4.6 Opus, etc.), AWS Bedrock (Amazon Nova Pro, etc.) in your Pieces model settings. On-device (local) models also remain fully operational.
We are monitoring the situation and will provide updates as more information becomes available.
Track this issue: OpenAI Status Page