For additional help, visit pieces.app/support or contact our team directly.
For additional help, visit pieces.app/support or contact our team directly.
OpenAI has reported that all systems are operational. AI features powered by OpenAI — including Pieces Conversational Search and single-click summaries — should now be functioning normally.
If you continue to experience issues, please contact support.
Resolved
OpenAI has reported that all systems are operational. AI features powered by OpenAI — including Pieces Conversational Search and single-click summaries — should now be functioning normally.
If you continue to experience issues, please contact support.
Identified
OpenAI continues to report issues.
Current status: Partial System Degradation
Affected models: GPT-5.4, GPT-5 Thinking, o3, and 12 other models
Workaround: You can switch to Google (Gemini 3.1 Pro Preview, etc.) in your Pieces model settings. On-device (local) models also remain fully operational.
We continue to monitor the situation and will provide further updates.
Track this issue: OpenAI Status Page
Identified
OpenAI is partially unavailable. This may affect AI-powered features in Pieces.
What you may experience:
Pieces Conversational Search responses may fail or time out when using affected models
Single-click summaries and snippet enrichment may be unavailable
Affected models: GPT-5.4, GPT-5 Thinking, o3, and 12 other models
What still works:
On-device (local) models are fully operational
All locally saved snippets, conversations, and data are unaffected
Workaround: You can switch to Google (Gemini 3.1 Pro Preview, etc.) in your Pieces model settings. On-device (local) models also remain fully operational.
We are monitoring the situation and will provide updates as more information becomes available.
Track this issue: OpenAI Status Page